Frequently Asked Questions

Have a question about shopping with Garbarini? We’ve gathered answers to some of our most frequently asked questions below. If you need additional assistance, our team is always happy to help.

Orders & Online Shopping

How will I know if my order was received?

Once your order has been successfully placed, you’ll receive an order confirmation email. When your order ships, you’ll receive a separate email with tracking information.

Can I change or cancel my order after it has been placed?

We begin processing orders as quickly as possible. If you need to make a change or cancel an order, please contact us as soon as possible. While we cannot guarantee changes once an order has been submitted, we’ll do our best to accommodate your request.

What if an item I ordered is no longer available?

Because our inventory is shared between our Denver boutique and online store, an item may occasionally sell in-store before our online inventory updates. If this happens, we’ll contact you and issue a refund to your original form of payment for the unavailable item.

Do you offer online exclusives?

Our online selection reflects much of what is available in our Denver boutique, but inventory can vary. Certain pieces may be available exclusively in-store or online.

Shipping

When will my order ship?

Orders are typically processed as quickly as possible during regular business days. Once your order has shipped, you’ll receive an email containing your tracking information.

Do you offer free shipping?

Yes. We offer complimentary standard shipping on qualifying U.S. orders of $250 or more.

How can I track my order?

Once your package ships, you’ll receive a shipping confirmation email with your tracking number. Please allow some time for the carrier’s tracking information to update after receiving your confirmation.

What happens if my package is marked delivered but I can't find it?

We recommend first checking around your delivery location, with household members, neighbors, or your building’s front desk. You can also contact the shipping carrier directly using your tracking number.

If you’re still unable to locate your package, please contact us and we’ll help you determine the next steps.

What should I do if my item arrives damaged?

Please contact us as soon as possible and include your order number along with photos of the item and packaging. Our team will review the issue and assist you.

Returns & Exchanges

What is your return policy?

We want you to love your purchase. Eligible merchandise may be returned according to our current return policy. Items must meet all return requirements, including condition and return timeframe.

Please review our full Return Policy before sending an item back.

Are sale items returnable?

No. All sale merchandise is final sale and cannot be returned or exchanged.

Do you provide prepaid return shipping labels?

No. We do not provide prepaid return labels for online returns. Customers are responsible for return shipping costs.

We recommend using a trackable shipping method and keeping your tracking information until your return has been processed.

When will I receive my refund?

Once your eligible return has been received and approved, your refund will be processed back to your original form of payment. Please allow additional time for your bank or credit card provider to post the refund to your account.

Can I exchange an online purchase?

If you would like another size, color, or style, please contact us and we’ll be happy to check availability. Because many of our pieces are available in limited quantities, we cannot guarantee that your preferred replacement will still be in stock.

Products & Sizing

How do I know which size to order?

Sizing can vary between designers. We recommend reviewing the sizing and fit information provided on each product page.

If you’re unsure, contact us before ordering. Our team can help with fit, measurements, and styling recommendations.

Why is my size sold out?

As an independent boutique, we curate our collections in limited quantities. Popular styles and sizes can sell quickly, and some pieces may not be restocked.

Will sold-out items be restocked?

Some styles may be restocked, while others are available only for the season. Contact us if there’s a particular piece you’re looking for and we can let you know whether we expect it back.

Are the colors exactly as they appear online?

We do our best to represent each product as accurately as possible. However, colors can appear slightly different depending on photography, lighting, and your device or screen settings.

Shopping In-Store

Can I shop Garbarini in person?

Yes! We would love to see you at our Denver boutique. Shop our latest designer arrivals, seasonal collections, accessories, footwear, and more with personalized assistance from our team.

Is everything online also available in-store?

Many pieces are available both online and in-store, but inventory can vary. Because we carry limited quantities, we recommend contacting the store if you’re making a special trip for a particular item.

Do you offer personal styling?

Yes. Our experienced stylists can help you find pieces that work for your wardrobe, lifestyle, upcoming events, and personal style.

Whether you need one new piece or a complete wardrobe refresh, our team is happy to help.

Can you help me find an outfit for a specific occasion?

Absolutely. From everyday dressing and workwear to vacations, weddings, parties, and special events, our stylists can help you put together a complete look.

About Garbarini

What is Garbarini?

Garbarini is an independently owned women’s fashion boutique in Denver, Colorado. Since 1985, we’ve curated a distinctive mix of established and emerging designers with an emphasis on exceptional style, quality, and personal service.

What brands do you carry?

Our designer selection changes throughout the season and includes a curated mix of contemporary and luxury labels. Visit our Shop by Designer page to explore our current brands.

How can I stay updated on new arrivals and events?

Sign up for our email list for new arrivals, designer launches, special events, sales, and other updates.

You can also follow @garbarinishop on Instagram for daily styling inspiration and a closer look at what’s new.

Still Have a Question?

We’re happy to help. Contact Garbarini with questions about an order, product availability, sizing, styling, returns, or anything else you need assistance with.

When contacting us about an online order, please include your order number so our team can assist you as quickly as possible.

Shop online anytime at Garbarini or visit us in-store in Denver.